Customer Service Representative I
Carrollton Utilities Carrollton Utilities Carrollton, KY Carrollton, KY Full-time Full-time $17.
93 - $28.
69 an hour $17.
93 - $28.
69 an hour 1 day ago 1 day ago 1 day ago CARROLLTON UTILITIES POSITION DESCRIPTION Class Title:
Customer Service Representative I DepUDiv:
Administration / Finance Supervisor:
Utility Billing Supervisor Supervises:
None Class Characteristics:
Under general supervision, performs accounts receivable duties for the utility; schedules service orders; serves as Receptionist; assists other departments as requested; performs related work as required.
General Duties and
Responsibilities:
Essential:
1.
Assists with preparing utility bills, checking for accuracy, printing bills, and mailing to customers on regularly scheduled basis.
2.
Accepts payments at window, from walk-in customers, and received by mail; issues or mails receipts; matches payments and stubs; posts to customer accounts; balances cash drawer.
3.
Signs customers for new service and/or utility taps; receives deposits from new customers; processes new accounts.
4.
Prepares bank deposits and delivers to bank daily.
5.
Greets customers in person and via telephone concerning a variety of matters.
6.
Assists with monitoring delinquent accounts; prepares and mails final- disconnect letters; ensures all extensions are paid on-time; orders monthly cut-offs for non-payment.
7.
Determines penalties and posts to customer accounts.
8.
Assist customers with sign-up for payment plan when necessary.
9.
Assists with preparation, distribution, and recording of required records and reports.
10.
Types correspondence, letters, memorandums, envelopes, reports, etc.
11.
Assists with maintaining filing system.
12.
Accepts inquiries, complaints, and/or problems of customers and forwards to higher authority.
13.
Assists other departments as requested.
14.
Maintains computer backups.
15.
Assists with maintaining inventory of supplies 16.
Prepares work orders.
17.
Runs errands.
18.
Maintains computer system, including hardware and software; uses system in performing daily duties.
Non-Essential:
None.
MINIMUM QUALIFICATIONS Training and
Experience:
Graduation from high school or equivalent; no previous work experience requirements.
Bachelors or Associates degree in Accounting or Computer Information Systems preferred, but not required.
Advancement to Customer Service Representative II requires meeting minimum training and experience requirements, recommendation of the Director of Finance, and approval of the General Manager.
Special Knowledge.
Skills and Abilities:
Knowledge:
1.
Knowledge of, or ability to learn, clerical methods and financial management systems used in processing utility payments.
2.
Knowledge of, or ability to learn, modern office procedures, routines and equipment (including computer hardware and software.
) 3.
Knowledge of mathematics, business arithmetic and English.
4.
Knowledge of, or ability to learn, professional accounting practices.
Skills:
1.
Exceptional public relations skills.
2.
Excellent communication skills, in person and by phone.
3.
Computer skills.
Abilities:
1.
Ability to carry out complex oral and written instructions.
2.
Ability to operate office equipment, including computer keyboard, typewriter, calculator, copier and other office equipment.
3.
Ability to maintain accurate records and filing systems.
4.
Ability to make mathematical computations with speed and accuracy by hand or machine.
5.
Ability to establish and maintain effective working relationships with officials, employees and the general public; ability to firmly but tactfully and courteously deal with the public in difficult situations.
6.
Clerical aptitude.
Mental alertness and attention to detail and accuracy.
Good judgment.
Integrity.
ADDITIONAL REQUIREMENTS Instructions:
Instructions are initially detailed and specific, but become more general with work experience in the class.
Processes:
Work varies slightly; seldom required to take different, new or unusual approaches in completing work assignments.
Review of Work:
Work is reviewed daily through cash balances, reports, etc.
Analytical Requirements:
There is not a choice in standard procedures.
Physical Demands of the Job:
Work is predominantly performed indoors at a desk or table.
Intermittent standing, walking, stooping is required; must lift objects weighing less than 25 pounds.
Tools and/or Equipment Used:
Normal office equipment (computer, printer, copier, fax, 2-way radio, calculator, postage meter, phone, etc.
) Contacts:
Public and internal contacts requiring tact and diplomacy are a requirement of the job.
Confidential Information:
Regular use of confidential information.
Mental Effort:
Heavy.
Interruptions:
Constant.
Special Licensing Requirements:
None.
Certification/Training Requirements:
Must have completed How to Prevent Accidental Ignition training, or must complete the training during the first year after appointment to the position; must complete follow-up training every three (3) years as required by the Pipeline and Hazardous Materials Safety Administration (PHMSA).
Additional Requirements:
Must be bonded.
Overtime Provision:
Non-exempt.
Job Type:
Full-time Pay:
$17.
93 - $28.
69 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Carrollton, KY 41008:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
93 - $28.
69 an hour $17.
93 - $28.
69 an hour 1 day ago 1 day ago 1 day ago CARROLLTON UTILITIES POSITION DESCRIPTION Class Title:
Customer Service Representative I DepUDiv:
Administration / Finance Supervisor:
Utility Billing Supervisor Supervises:
None Class Characteristics:
Under general supervision, performs accounts receivable duties for the utility; schedules service orders; serves as Receptionist; assists other departments as requested; performs related work as required.
General Duties and
Responsibilities:
Essential:
1.
Assists with preparing utility bills, checking for accuracy, printing bills, and mailing to customers on regularly scheduled basis.
2.
Accepts payments at window, from walk-in customers, and received by mail; issues or mails receipts; matches payments and stubs; posts to customer accounts; balances cash drawer.
3.
Signs customers for new service and/or utility taps; receives deposits from new customers; processes new accounts.
4.
Prepares bank deposits and delivers to bank daily.
5.
Greets customers in person and via telephone concerning a variety of matters.
6.
Assists with monitoring delinquent accounts; prepares and mails final- disconnect letters; ensures all extensions are paid on-time; orders monthly cut-offs for non-payment.
7.
Determines penalties and posts to customer accounts.
8.
Assist customers with sign-up for payment plan when necessary.
9.
Assists with preparation, distribution, and recording of required records and reports.
10.
Types correspondence, letters, memorandums, envelopes, reports, etc.
11.
Assists with maintaining filing system.
12.
Accepts inquiries, complaints, and/or problems of customers and forwards to higher authority.
13.
Assists other departments as requested.
14.
Maintains computer backups.
15.
Assists with maintaining inventory of supplies 16.
Prepares work orders.
17.
Runs errands.
18.
Maintains computer system, including hardware and software; uses system in performing daily duties.
Non-Essential:
None.
MINIMUM QUALIFICATIONS Training and
Experience:
Graduation from high school or equivalent; no previous work experience requirements.
Bachelors or Associates degree in Accounting or Computer Information Systems preferred, but not required.
Advancement to Customer Service Representative II requires meeting minimum training and experience requirements, recommendation of the Director of Finance, and approval of the General Manager.
Special Knowledge.
Skills and Abilities:
Knowledge:
1.
Knowledge of, or ability to learn, clerical methods and financial management systems used in processing utility payments.
2.
Knowledge of, or ability to learn, modern office procedures, routines and equipment (including computer hardware and software.
) 3.
Knowledge of mathematics, business arithmetic and English.
4.
Knowledge of, or ability to learn, professional accounting practices.
Skills:
1.
Exceptional public relations skills.
2.
Excellent communication skills, in person and by phone.
3.
Computer skills.
Abilities:
1.
Ability to carry out complex oral and written instructions.
2.
Ability to operate office equipment, including computer keyboard, typewriter, calculator, copier and other office equipment.
3.
Ability to maintain accurate records and filing systems.
4.
Ability to make mathematical computations with speed and accuracy by hand or machine.
5.
Ability to establish and maintain effective working relationships with officials, employees and the general public; ability to firmly but tactfully and courteously deal with the public in difficult situations.
6.
Clerical aptitude.
Mental alertness and attention to detail and accuracy.
Good judgment.
Integrity.
ADDITIONAL REQUIREMENTS Instructions:
Instructions are initially detailed and specific, but become more general with work experience in the class.
Processes:
Work varies slightly; seldom required to take different, new or unusual approaches in completing work assignments.
Review of Work:
Work is reviewed daily through cash balances, reports, etc.
Analytical Requirements:
There is not a choice in standard procedures.
Physical Demands of the Job:
Work is predominantly performed indoors at a desk or table.
Intermittent standing, walking, stooping is required; must lift objects weighing less than 25 pounds.
Tools and/or Equipment Used:
Normal office equipment (computer, printer, copier, fax, 2-way radio, calculator, postage meter, phone, etc.
) Contacts:
Public and internal contacts requiring tact and diplomacy are a requirement of the job.
Confidential Information:
Regular use of confidential information.
Mental Effort:
Heavy.
Interruptions:
Constant.
Special Licensing Requirements:
None.
Certification/Training Requirements:
Must have completed How to Prevent Accidental Ignition training, or must complete the training during the first year after appointment to the position; must complete follow-up training every three (3) years as required by the Pipeline and Hazardous Materials Safety Administration (PHMSA).
Additional Requirements:
Must be bonded.
Overtime Provision:
Non-exempt.
Job Type:
Full-time Pay:
$17.
93 - $28.
69 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Carrollton, KY 41008:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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